Help
Questions and answers
If your question is not here, ask the person who set up your account.
On your phone
Which app do I install?
The VoxSign app on iPhone. Kohlora is used inside it. We send you an invitation to install it.
How do I sign in?
With Google, using the account you gave us when we opened your salon's space. There is no password to remember and no sign-in on this website.
The app asks me to sign in again.
Sign-in lasts a limited time. Sign in with Google again. If it still fails, check that you are using the same Google account you gave us.
Can I talk instead of typing?
Not yet for Kohlora. During the pilot, type your message. Voice input is coming.
Does Kohlora post or send messages for me?
No. During the pilot it prepares drafts. You read them, change what you want, and post or send them yourself.
Is there an Android app?
Not yet.
Kohlora Station on the salon's computer
Do I need it?
No. Week one is phone only. Station is for salons that keep bookings or sales in a system on a computer and want Kohlora to work from those numbers.
What can it do in my system?
Read. It looks up things such as today's bookings, stock and sales totals. It cannot add, change or delete anything.
How is it connected to my phone?
You connect them once with a pairing code shown in the app, typed into Station on the computer. Only the owner's account can use that computer's connection.
I restarted the computer and Kohlora says it needs me to sign in.
Open Station and sign in to your own system again. The connection to your phone is kept. Your system's sign-in is not.
We use Fresha.
We work from Fresha's official export. Kohlora does not operate the Fresha website for you.
Your information
Who can see my salon's information?
You, and the small team that runs the pilot when they are helping you. It is used to serve your salon and is not used in ads.
What does the free check look at?
Public information only: how your salon appears on Google, Instagram and in reviews.
How do I stop?
Tell us. We close your account. If Station is installed, remove it from the computer like any other program.
Can my data be deleted?
Yes. Ask us and we delete your salon's information from Kohlora. Your own booking and sales systems are not touched.